Terms & Conditions
1. DefinitionsWe don’t use difficult words.
2. Who we are and how you can reach us
- Hi there! We are Wax Supply. If you’d like to chat with us, you can do so in the following ways:
- Useful numbers:
- Our CoC number: 61929468
- Our VAT identification number: NL854553381B01
These conditions are applicable when you buy or have bought something from us. We want to make sure you’ve seen these terms and conditions. They tell you what we do for you and what you can expect from us.
Separate conditions can sometimes apply to a product. In this case, these terms and conditions apply as well as the separate ones.
4. The offer
We always tell you what, when, and how, you can buy something. And how much it costs and if you can exchange it. Did you spot a mistake on the product page? You can hold us to it. Except if it’s clearly a mistake, which you could have known beforehand.
5. The agreement
- We work on a safe online environment every day. That way, you can show with peace of mind.
- If you order something with us, you’ll receive a confirmation of your order by email. We’ll keep you posted afterwards, , until you’ve received your package. It’s your stuff, in the end
- We add all the informations and details you need to your order, but you’ll find most of it on our website as well. Lost your receipt? No worries. You can find the digital version in your MyCoolblue account.
Article 6 - Right of withdrawal
- Sometimes, you and your product simply won’t see eye to eye. In this case, you can send the product back within 30 days after receipt. We’ll send you a new product or you’ll receive your payment back within 3 days.
- We accept ‘just because’ as a reason too.
7. What we expect from you during the cooling off period
Unbox your purchase the way that suits you and examine the product from all sides. Not happy with what you see? Don’t use it for something you wouldn’t want someone to do with it before you purchased it. Because if you do, you’ll probably receive less money back for the product.
8. What you can expect from us after returning a purchaseDid you indicate that you’d like to return your order, within 30 days? We’ll do the following
- We'll send you a confirmation of your request;
- We’ll send you a new product or you’ll receive your payment back within 3 days.
9. Shipping costs in case of returns
There aren’t any.
10. What you can’t returnSome products can't be returned:
- Redeemed or filled in vouchers
11. The price
- We’re always honest about the prices, so you don’t come across any unpleasant surprises. See article 4.
- The prices in our webshop and our stores are always the same. Consistency is key.
- All prices are including VAT.
- Regular shipping is always free. Both ways.
- If you choose Coolblue VandaagNog®, you'll pay € 4,95 for shipping.
- Did you choose delivery by appointment? In that case, you’ll pay between € 9 and € 39 in shipping costs, depending on the time slot and the size of your product.
12. Keeping promises and warranty
- We do what we promise, and we’re always honest. See article 4 for specifics as well.
- You have the right to receive a good product. Period. Is something wrong with the product? We’ll we solve this for you, of course. We’ll always comply with the law. If we don’t think the law covers enough, we’ll extend the warranty. We’ll always mention that on the product page.
13. Delivery and processing
- We do anything, and we do mean anything to make you happy. We’re a little obsessed with it, to be honest.
- In essence, the following applies: if you can order it on the website, we have it in stock. Turns out we can’t deliver it? Then you receive your money back, or we offer you a decent alternative. You can always exchange a replacement product, of course.
- It’s our fault if your order is damaged or lost before it reached you. We’ll solve it for you as soon as possible.
- If we ask you to pay an amount in advance, we'll get your order ready as soon as we've received the amount.
- Is your payment information wrong? Please let us know.
- Do you have a complaint? That makes us sad. So sad, that we have several ‘help the customer’ emergency plans ready just for this scenario. This is how we know we can solve this for you as soon as possible.
- Let us know as soon as possible when you have a complaint, and describe your problem as clearly as possible. This way, we can help you in the best way possible.
- You’ll receive an answer from us within 2 working days, at the latest. We'll help you immediately, or you’ll hear how much time we’ll need to fix things for you.
16. Last but not least...
These were our general terms and conditions. If we are going to change anything about these terms and conditions in the future, you will be able to see this on our website. We will definitely make sure that the changes won't be to your disadvantage.